Web messaging Deploying in Mobile Application

Web Messaging
1

Hello All,

I want to know if it's possible to deploy Web messaging in Mobile application?
I searched but with no luck.
it's doable or not? and how it will be?

Thanks in advance.

1 Like
2

There isn't a native package for Android or iOS, but you can attempt loading it in a web page in your app. I don't personally know if the web messenger (aka the chat widget) is supported in a mobile viewport, but I'll ask someone else to chime in on that.

However, you can implement web messaging natively in your app. That consists of implementing a WebSocket client to send and receive events as well as consuming a REST API for some tasks. Information on these interfaces can be found here: https://developer.genesys.cloud/api/digital/webmessaging/websocketapi.

3

It is. Currently Chrome on Android and Safari on iOS: Supported browsers for web messaging - Genesys Cloud Resource Center

4

Thanks Tim.

Additionally, before the end of 2021, we expect to have an iOS and Android packaged version of the native Messenger. This will help to avoid any custom solutioning for mobile scenarios.

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5

Thank you !

So it will be done through the webSocket client.

I have one more question. Is it doable or not to ( do integration to make the web messaging retrieve the information of the customer that is currently using the app and send that data to the agent - like Member ID, Name, etc. - ) without asking the customer to enter any data. ( I know that the option of entering data is not available yet in web messaging )

6

Thanks Chad,

That will be great!
but for now we can go with Webscoket client as Tim mentioned for the mobile App.

7

This feature will become available in Q4 this year as part of Authenticated Web Messaging. Here is the Idea: https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-476. If the customer is not authenticated, then this information would need to be manually captured.

Thanks,
Chad

8

There is also existing Idea for the productive Mobile Messenger SDK, currently in Development as Chad mentioned, and we plan to offer Beta access later this year: https://genesyscloud.ideas.aha.io/ideas/PCV-I-15
This would include both transport-level SDK and embeddable Messenger UI, which would be centrally customizable within GC Admin (just like for Web use-case).
Stay tuned for Beta launch!

Thanks
Angelo

9

Hi Chad,

Is the feature you mentioned will be available soon?

10

Hi Calvin, this topic has mentions of a few different features. We are targeting a Beta for Authenticated Web Messaging by mid-December. The Mobile Messenger SDK should also be in Beta starting in December or January.

Thanks,
Chad

11

Hi Chad,
What about the Custom attributes (Participant data) & Typing indicators? Is there any timeline on that and is the logic or setup similar to webchat? Can we assume change to web messaging from webchat can still able to enable the two mentioned function?

12

Hi Calvin,

Custom Attributes (participant data) will be releasing in the coming weeks, please keep an eye out for the Release Notes! These will be very similar to Chat in terms of capability, however the method of writing and sending attributes will differ as this will be done through a plugin of the Messenger SDK. Typing Indicators are also in progress and currently targeting a March delivery.