Web Messaging - Get Conversation Id using Message Id

Platform API
1

Hi,

I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

Thanks

2

Please use https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations-messages--messageId--details GET /api/v2/conversations/messages/{messageId}/details for your use case there.

3

Thanks Greg!!! It works!!!!

Regards.

4

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