Web messaging js 403 error

Web Messaging
1

The widget loads on the page and I can start a chat without issue.

The problem starts when I call commands, for example: Genesys("command", "Messenger.open")

This results in a 403 error that the browser is unable to retrieve the script:
GET https://apps.cac1.pure.cloud/genesys-bootstrap/plugins/messenger.min.js net::ERR_ABORTED 403

2

Hi @devcor,

Thanks for reaching out to us. Before calling a Messenger plugin command, please subscribe to its ready event and call in its callback function. Here is the example:

Genesys("subscribe", "Messenger.ready", function() {
     Genesys("command", "Messenger.open");
});

Let me know how it goes after this. Apologize for not having it mentioned upfront in our documentation. We are updating our it in include this information.

3

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