Web Messaging on Android/IOS Mobile App

Web Messaging
1

Dear Genesys Dev Team,

Wishing you are all well.

Please would it be possible to have some answers to the questions below regarding Web Messaging for Mobile?

  1. Does Genesys have a recommended or supported SDK for integration with a React Native mobile app?
  2. Does the Messenger JavaScript SDK in headless mode support working with React Native? How do we get access to the JavaScript Headless Mode SDK?
  3. Is the Messenger Transport Mobile SDK also in GA or is it only the Messenger Mobile SDK?
  4. Does the Messenger Mobile SDK provide any customisation options for the UIs?
  5. What are the access details to test against a Genesys test instance including a deployment ID and domain?
  6. Do the SDKs work when the mobile app is in the background?
2

Hi Anthony,

  1. React Native is officially not supported by Genesys. We do provide guidelines for creating the RN wrapper for the Mobile Messenger SDK
  2. You can turn on the headless mode in the Admin console for the Messenger JS SDK. The Messenger JS SDK is not designed for mobile applications. You might encounter issues around local storage.
  3. Mobile Transport SDK is also in GA
  4. The Mobile Messenger SDK uses the same deployment configuration as the Web Messenger. For mobile you can change the message bubble colors. In Mobile Messenger the header and the launcher button is not part of the SDK, you have to build your custom UI for the navigation, header and launcher.
    5.you only need the Deployment ID and your Org's region URL to configure the Mobile Messenger
  5. The SDKs are not running in the background, in fact the mobile SDKs (Transport and Mobile Messenger) are only running when the Messenger view is active.

Best,

3

Hello David,

Hope you are we well.

Thank you very much for responding to my questions.

4

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