Hi Team,
We are currently leveraging the AWS Lex V1 integration to integrate our chat bots with the Web Messenger. We have automations in place (using AWS Lambda) that rely on session attributes that are configured from an Intent (for example, User's name and phone number). Unfortunately, these variables are not retaining as when using the quick replies, the userId and SessionId tend to change. I tested the bot in the AWS Lex console and the session variables remain the same. After talking with AWS, they have confirmed that the userId and SessionId should be static.
I contact GC Support and they mentioned that the described behavior would fall under expected behavior of the product. The SessionId and userID are not intended to be static variables when utilizing a bot. They then mentioned that I should contact the forum for more insight.
Can you provide any insight on if the web messenger makes these variables no longer to be static?
Please see the attached file as an example