Hello,
I am creating a web survey for our customers post web messenger interactions. Since there is the 72 hour wait for post web message interactions surveys, I want to send the date in the invite email. I have it working with expression below.. however it is showing in UTC format. I tried using the "MakeDate" expression but am getting an error saying you can't use it in Survey Flows? Is there any other option I have for being able to display a Month, Day , Year date format?
(ToString(MakeDateTime(Year(Survey.ConversationEndDateTimeUtc), Month(Survey.ConversationStartDateTimeUtc), Day(Survey.ConversationEndDateTimeUtc))))
2nd part to my invite is being able to show the agents Name to remind the customer with whom they interacted with. I am not seeing in any of the "Conversation" API's where the agent name is available. Is there an API that could be run to bring back the agent name for a message convo?