WebChat API max 3 custom fields and character limit per field

[patrik]

Hi,

One of our clients is deploying chat application on their website, using Purecloud Web Chat API described at
https://developer.mypurecloud.ie/api/webchat/

They would like to use 5 custom fields per chat interaction, but in the documentation it states that there can be maximum of 3 custom fields per chat. Is there is a way to increase this to have more than 3 custom fields?

Excertp form the above link:
You can use the customField and customFieldLabel fields to add up to three custom fields to the data container, as follows:

{
"customField1Label":"Chat source",
"customField1":"Billing site",
"customField2Label":"Customer category",
"customField2":"Small-medium business",
"customField3Label":"Customer type",
"customField3":"Partner"
}

Would you be able to advise what is the character limit per each custom field?

Some of the custom fields will be used for client note/descriptions and could potentially be quite lenghtly. They would like to limit the characters in their website code, before sending the chat to Purecloud.

Thanks,

Patrik Resetka

[tim.smith]

There is no way to send additional custom fields other than the 3 allowed. There are no limits explicitly on these parameters, but there are various limits inside of PureCloud that could come into play here. The most likely one being that the entire conversation data object (where this data is ultimately stored) has a limit of 1 MB.

[patrik]

Hi Tim,

Thanks for a prompt reply.

Patrik

[anon39326996]

We do have plans to raise the limit, as well as providing email field as a standard field.

[patrik]

That would be beneficial in future, but with the current deployment I'm working on, we'll have to do with 3 custom fields.

Patrik