WebChat attachment

[epsantos]

Hey,

I'm using the widget, but the emoji button and uploading files are not shown, as in the image.sample.

COD:

window._genesys = {

        "widgets": {

            "webchat": {

                "transport": {

                    "type": "purecloud-v2-sockets",

                    "dataURL": "https://api.mypurecloud.com",

                    "deploymentKey": "ORG_DEP",

                    "orgGuid": "ORG_ID",

                    "interactionData": {

                        "routing": {

                            "priority": 2

                        }

                    }

                },

                "emojis": "true",

                "uploadsEnabled": "true"

            },

            "main": {

                "lang": "pt-BR",

                "i18n": "json/widgets-pt-BR.i18n.json",

                "theme": "light"

            }

        }

    };

[anon39326996]

These are the features available at this time: https://help.mypurecloud.com/articles/widget-feature-comparison/

Uploading files is on the roadmap and not currently available. You should be able to use the emojis.

[epsantos]

the emoji button is not showing up, what am I doing wrong? Can you help me

[anon39326996]

In the link I posted above, there's a link to all the various docs under "Appearance customization options" so you can use that to change the appearance including emojis.

Specifically, if I search in the docs emojis appear to be covered here try that and report back: https://all.docs.genesys.com/WID/Current/Developer/Accessibility

[Jerome.Saint-Marc]

Hello,

I think the problem is that you have set the "emojis" attribute to "true" (a string), while it is expecting a boolean.
Just try with "emojis": true

Regards,

[epsantos]

It worked, thank you!

[epsantos]

good afternoon lucie!
is there any way to send an attached file in a chat interaction?

[Jerome.Saint-Marc]

Hello,

As Lucie wrote above, "Uploading files is on the roadmap and not currently available".

Regards,

[epsantos]

Do you have any prediction of when the functionality will be available?

[Jerome.Saint-Marc]

Unfortunately, I don't have such information.