Webchat CustomField - presented for agent

Genesys Cloud Web Chat
1

Hi

We have configured the webchat and added two CustomField's and do not get any error messages, but when we are testing only standard fields are displayed for the agent in the chat.
We were hoping to use the CustomField for customer information wich helps us recognize the individual.

Any ideas on how to solve this?

Regards

Richard

2

Did a test but here all is working fine. I can see the customfields under 'Interaction Details' after answering the chat request.

Sample data that will be included with interaction

"data": {
"firstName": firstName,
"lastName": lastName,
"customField1Label": "E-mail",
"customField1": customField1,
"customField2Label": "Wat is de vraag",
"customField2": customField2,
"customField3Label": "Kavel nummer",
"customField3": "12345",
"addressStreet": "De Noordbank, 17",
"addressCity": "Rozenburg, Nederland",
"addressPostalCode": "3181MG",
"addressState": "",
"phoneNumber": "+31621215549",
"phoneType": "Mobiel",
"customerId": "59606"

        }
1 Like
3

Thank you for quick response, I have just retryed and the custom info is included under "Interaction Details" as you say. Thanks

Richard

4