webchat - html tags

[marcoflopes]

Hello,

I started working with genesys recently.
I need to know if I can send html tags to the chat.
Href tag for example.

Thanks for listening

[Jerome.Saint-Marc]

Hello,

If your question is about sending <a href="..."> directly, the answer is no.

Otherwise, it depends what version of chat you are asking the question for (Chat v1 or Chat v2), and if you mean using widgets on the customer side.

If your question is about Chat v2, used with Widgets v2:

You can send url in the text chat window (customer to agent, agent to customer) and they will become clickable urls.

If you enable markdown support in your Widgets v2 configuration (enabling markdown with window._genesys.widgets.webchat.markdown = true), you can also use the markdown format for clickable links. Your customer or your agent can then send a text formatted like this to create the equivalent of an a href:

[My Description for the link](https://myurl)

This will then show "My Description for the link" as clickable.

Regards,