webchat.isAutoJoined() returns undefined if chat tries to autojoin

I don't seem to be getting the autojoined flag when the page either refreshes or changes. Did something change? If so this is not reflected in the documentation.

I am using the new web chat deployments. It was working before that.

I found this object and I can see it but it returns undefined when autojoined should be true. it does return false if I am not expecting an auto connect.

1. n {data: i, _events: {…}, _maxListeners: undefined, _loadOnce: a}
  1. data:i
    1. autoJoined:undefined
    2. chatAvailable:true
    3. chatConnectedToAgent:undefined
    4. chatEnded:undefined
    5. chatStarted:undefined
    6. config:n {data: i}
    7. storageClient:e {_storageClient: {…}}
    8. webchatDeployment:n {data: i}
    9. widgetFrame:undefined
    10. widgetWindow:undefined
    11. __proto__:Object

Consoling isAutoJoined() returns the same as the object above. false if not auto joined or undefined if autojoined.

I thought I replied to this previously, but my post isn't here. Thanks for opening a case with PureCloud Care; that was the instruction I meant to post for investigating this issue.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.