Webchat V2 error accessing web deployment

[rfw]

Have v2 webchat on angular webpage in debug seems to all be working get New Plugin Registered prompt but when I fill in form data and attempt to connect then there is network error 400
Error accessing web deployment.

Please advise.

[tim.smith]

Can you provide the details of the error? What's the exact request that's being made? What's the error body? Are there any errors in the JavaScript console with additional information? Is there a correlation ID on the response?

[rfw]

1. Request URL:
   https://api.cac1.pure.cloud/api/v2/webchat/guest/conversations

2. Request Method:
   OPTIONS

3. Status Code:
   200

Followed by Click of Start Chat button

1. Request URL:
   https://api.cac1.pure.cloud/api/v2/webchat/guest/conversations

2. Request Method:
   POST

3. Status Code:
   400

4. code: "bad request"

5. contextId: "413f456d-0938-41c3-9f65-6f761f895f7a"

6. details: []

7. errors: []

8. message: "Error accessing web deployment."

9. status: 400

Payload includes deploymentId organizationId

[tim.smith]

Thanks for the detail. The deployment ID you're using doesn't exist in that region. Be sure you don't have any typos and are using a deployment ID in the same region in which it was created. If you've verified both those things are correct and you're still getting the error, please open a case with Genesys Cloud Care to investigate further.

[rfw]

Okay great thank you.
I will check those.