Hello. I would like to ask you a question. We need to use the widget in a language that is not in the list of the languages that Genesys can support (https://all.docs.genesys.com/WID/Current/Developer/GWCInternat). For each of these languages, Genesys hosts language pack files like https://apps.mypurecloud.com/widgets/9.0/i18n/widgets-en.i18n.json. My question is: which of the texts inside this file should we translate in order to cover all the texts of the widget? Are these under webchat?
Hello,
If you are only using the WebChat module, the labels to translate are indeed the ones under the "webchat" section.
Note that some of the Genesys Widgets modules/plugins (UI), like the WebChat module, can be used with the different Genesys platforms (Genesys Cloud, Genesys Engage, PureConnect). The protocol, used underneath, will change - but the WebChat UI is common to all three platforms.
So some of the messages/labels may apply to a subset of them only.
Ex: Co-browse, Transcript (print, email), File attachment, Survey prompt are not supported with Genesys Cloud
You can also disregard the "webchat.Errors" messages related to Genesys Engage ("pureengage-v3-rest-xxx") and PureConnect ("pureconnect-v4-rest-xxx").
If you plan to leverage the Channel Selector module or the Side Bar module, you would also have to translate what's under the "channelselector" and the "sidebar" sections.
Regards,
Thank you for your response.
We are going to use only the chat widget. As you mentioned, we can disregard the messages for Co-browse, Transcript, File attachment, Survey prompt. I believe we can also ignore the messages for Invite. There is a DownloadButton text key. Where does this appear? We can remove texts related to emoji as we have not added this feature. Does widget v2 support video calls? If not, we can also delete the messages for video chat. About transcript, do we need the ActionsDownload text key? Does widget v2 support asynchronous chat?
Hello,
You can disregard labels with DownloadButton (not available with Genesys Cloud).
Widgets v2 on Genesys Cloud does not support video chat or transcript. So you can disregard labels on video chat, transcript and ActionsDownload.
Widgets v2 WebChat is not an asynchronous chat (this is for the Genesys Engage platform).
Regarding Invite, I think these messages relate to the WebChat widget auto-invite.
So it depends if you plan to use this WebChat Auto-Invite pop-up or not.
Regards,
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