Webhook Integration

Genesys Cloud Web Chat
1

Hi,

This is in reference to an older post I created - https://developer.mypurecloud.com/forum/t/webchat-webhooks/4456/3

It wasn't clear to me whether a webhook integration will be available for Web Chat messages. I was wondering if this is on the roadmap?

More specifically, I hope to provide a URL where your servers can POST to so that whenever a customer / agent posts a message on Web Chat the message is relayed to our servers. This is to avoid long-polling your servers for any new messages using API v2.

Thank you

2

Chat APIs are currently targeted for Q2.

3

Hi Tim,

Thank you for the prompt reply. Does the Chat API include specifying the Webhook URL? I am in the alpha release group and I don't see this anywhere - I was hoping you could point me to it?

I'm trying to avoid making requests out to your servers for the chat messages because this would entail us having to poll your servers constantly. It would be great if you had a webhook URL integration, a URL Genesys can POST to, instead.

4

Chat APIs don't use webhooks. They will consist of REST API routes in the API and real-time notifications via websocket. Full details will be available when the feature is released. Keep an eye on the PureCloud release notes for more information.

6

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