Hello all,
I'm a bit of a beginner on genesys using the data action and script.
I've created my own API so that Genesys can retrieve data from an SQL server.
The SQL database is populated with information that must be displayed on the agent's script through a manual search that the agent performs to obtain precise information via a dynamic field (the search can, for example, be performed by a contract number, @mail, telephone number, etc.).
the format of the data returned is json. we've modified the data action so that it can return more than one result if the word searched for in input has several results in output.
now i'm having trouble integrating this data action into the script so that I can display these multiple results in markdown.
{
"translationMap": {
"CodePostal_3": "$.Records[2].CodePostal",
"NomVille_2": "$.Records[1].NomVille",
"CodePostal_2": "$.Records[1].CodePostal",
"NomVille_1": "$.Records[0].NomVille",
"CodePostal_1": "$.Records[0].CodePostal",
"NombreHabitants_1": "$.Records[0].NombreHabitants",
"NombreHabitants_2": "$.Records[1].NombreHabitants",
"NomVille_3": "$.Records[2].NomVille",
"NombreHabitants_3": "$.Records[2].NombreHabitants"
},
"translationMapDefaults": {
"CodePostal_3": ""NA"",
"NomVille_2": ""NA"",
"CodePostal_2": ""NA"",
"NomVille_1": ""NA"",
"CodePostal_1": ""NA"",
"NombreHabitants_1": ""NA"",
"NombreHabitants_2": ""NA"",
"NomVille_3": ""NA"",
"NombreHabitants_3": ""NA""
},
"successTemplate": "{"NomVille_1":${NomVille_1}, "CodePostal_1":${CodePostal_1},"NombreHabitants_1":${NombreHabitants_1},"NomVille_2":${NomVille_2}, "CodePostal_2":${CodePostal_2},"NombreHabitants_2":${NombreHabitants_2} ,"NomVille_3":${NomVille_3}, "CodePostal_3":${CodePostal_3},"NombreHabitants_3":${NombreHabitants_3}}"
}
can you help me please?
thank you