Wechat Integration

Genesys Cloud Integrations
1

Hi,

Is there any way to integrate Wechat messenger with Genesys cloud?

Thanks,

3

Hello,

Yes, you can utilize our open messaging API to achieve that. Here is the documentation: https://developer.genesys.cloud/api/digital/openmessaging/

Thanks

4

Where do I get the Url and secret token? @Ebenezer_Osei please have a look on this.

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5

Hello,

I think there is possibly a misunderstanding.

To clarify, Genesys Cloud does not have any native/built-in/out-of-the-box integration with WeChat. I mean that there is no integration with WeChat provided by Genesys.

If you want to integrate with WeChat, you can have a look at AppFoundry partners who may sell an integration with WeChat (i.e. 3rd party integration made by a Genesys partner) and search if any provides such integration.
All the AppFoundry applications are listed on the AppFoundry site. You can search

If you want to build your own integration, you could use the Open Messaging API as Ebenezer explained.
In this case, you would have to create your own code (server) that would act as a gateway between WeChat and Genesys Cloud. Your code/server would have to connect and to integrate with WeChat on one side (based on what WeChat offers) and to Genesys Cloud on he other side (using Open Messaging and Open Messaging API).
The Outbound Notification Webhook URL that you configure in Genesys Cloud Admin would point to your code/server (the one you would have to build and which would act as a gateway to WeChat). Same for the token.
See the following articles on the Resource Center:
About open messaging
Open messaging overview
Configure an open messaging integration

The link that Ebenezer gave describes the Open Messaging API and the webhooks (what your code/server would have to manage to interact with Genesys Cloud).
A DevCast video is also available - An Introduction to the Genesys Cloud Open Messaging API.

Regards,

6

Hi @Jerome.Saint-Marc ,

Thanks for the information. So, do i need to create middleware app to receive the data from WeChat and pass to Genesys cloud and vice versa? If yes, what all the api's i have to use in the application?

Thanks,

7

"So, do i need to create middleware app to receive the data from WeChat and pass to Genesys cloud and vice versa?"
Yes.

"what all the api's i have to use in the application?"
Open Messaging API between your middleware app and Genesys Cloud.
Between your middleware and WeChat, you'll have to check/search what WeChat exposes and offers as API (if anything is available).

Regards,

8

Hi @Jerome.Saint-Marc ,

Thanks for the answers. I have checked the DevCast video as well. Its really informative. Can I have that sample application source code(Github repo.) which is showing in the video as a reference? Would have been really helpful if you could share.

Thanks,

9

I don't have this sample.
Jim, who made this devcast, is in the process of making it available somewhere. So it shall be available in near future.

Regards,

10

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