I have a situation that is causing me some problems because of some intermittently missing notifications.
I have a queue which has a group added to it. Membership in the queue is managed by adding and removing users from the group. I've subscribed to the "v2.routing.queues.{id}.users" topic for this queue so I will receive notifications when users join or leave the queue.
What I see when I test this in the dev tools is that when I add a user to the group, I will receive two notifications that look like this:
{
"id": "{userid}",
"user": {
"id": "{userid}"
},
"queueId": "{queueid}",
"additionalProperties": {}
}
{
"id": "{userid}",
"user": {
"id": "{userid}"
},
"queueId": "{queueid}",
"joined": true,
"additionalProperties": {}
}
Notice one of them has the "joined" attribute, and one of them doesn't.
When I remove the user from the group, I will sometimes get both notifications, but sometimes I will only get the one that doesn't include the "joined" attribute. With that, the notification doesn't tell me if the user has joined or left. This is intermittent. Earlier today I was reliably missing the notification that included the "joined" attribute. While testing just now, I'm seeing both notifications come through and I am unable to reproduce the issue.
I will continue testing this to see if I can reproduce the issue again and capture the Correlation IDs of the notifications.
This is causing a problem for us because we are trying to have data in our database match what Genesys Cloud shows as far as queue membership. I need to know when users are added to or removed from a queue.
UPDATE:
I was able to reproduce the issue. I did the same process as before: Added a user to a group (received two notifications), removed the user from the group and only received one notification. The one notification I got on the remove did not include the "joined" property. The correlation ID for the two notifications from the successful add is "a6db3863-1968-45f5-80db-af0f8a350b16". The correlation ID from the single remove notification is "ed7de3ff-a007-47e7-9b7b-9f4c803a8944".