What are the IP addresses required if only integrate with 3rd party web service API

Platform API
1

Hi,

If anyone know what are Genesys Cloud's IP addresses and ports required to be whitelisted for my 3rd party web service integration?

My integration setup will only involve:

Architect's call flow will invoke Genesys's Web Service Data Action, then integrate with the 3rd party Web Service API to pass and get information, by either using GET or POST method.

I did some study, but need someone to confirm for me in case the integration is blocked somehow.

  1. REST API (ip & ports) (referred to Cloud media services CIDR IP address range - Genesys Cloud Resource Center)
    IPs :
    164.152.64.0/22
    169.150.110.0/24 and
    169.150.111.0/24

Port: tcp/443

  1. All the CIDR's ip addresses listed under API services that I get when I run the
    https://developer.genesys.cloud/organization/utilities-apis#get-api-v2-ipranges

image

Hope someone can advice me ASAP.

Regards,

Johnson

2

Hi,

This is urgent. Can someone confirm this for me? Or route me to the right person to chat to?

Thank you so much

Regards,

Johnson

3

Johnson; here is the full list documentation. Note that AWS JSON file is a gigantic list of IP address ranges but is probably what you want. IP addresses for the firewall allowlist - Genesys Cloud Resource Center

Also note that the media services are only related to media processing, like real-time audio streams, etc. so probably not applicable for your application.

Good luck!

Tad.

4

Thanks so much, Tad

Best regards,
Johnson

5

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