Web message plugin:
I use this script to load the plugin:
(function(g, e, n, es, ys) {
g['_genesysJs'] = e;
g[e] = g[e] || function() {
(g[e].q = g[e].q || []).push(arguments)
};
g[e].t = 1 * new Date();
g[e].c = es;
ys = document.createElement('script');
ys.async = 1;
ys.src = n;
ys.charset = 'utf-8';
document.head.appendChild(ys);
})(window, 'Genesys', '${genesysScriptUrl}', {
environment: '${environment}',
deploymentId: '${deploymentId}',
debug: false });
WebChat Widget:
https://docs.genesys.com/Documentation/GWC
How to choose between chat widget and message plugin? I am using authenticated message. Does it mean I can only use message plugin?