I am writing an application which shall periodically query aggregate statistics for voice calls. One of the required metrics is "Number of answered calls", grouped by queue, and also filtered to use a selected list of queueIDs only.
I tried first to use the nConnected metric - but as long as I am filtering by queueID, this is not returned. If I drop the filtering, I do get a value for nConnected returned - but not in the "grouped by queueId" section.
According to other docs, it seemed that tAnswered was the better way to go here - is this the metric to be used?
And why does nConnected not do what it seems to do? What is the "true" meaning of this metrics, if it isn't counting the number of calls answered? (I am only looking at voice conversations here anyway).