We have premium app published on appfoundry.
Right now i am able to get the caller's number for customer type conversation. I am not getting the callers number for other types of conversation. can any one provide the details on below points:
- I want to confirm whether the caller’s number is available in the case of ACD or not.
- “value.address“ is the correct property to fetch the caller’s number in case all-purpose types?
- we are fetching conversation using “getConversationsCall" Is it the correct method to fetch the participant details?
let apiInstance = new platformClient.ConversationsApi();
apiInstance.getConversationsCall(conversationId)
.then((data) => {})
.catch((err) => {})
- when i call “
getConversationsCall" API i receive a response containing five purpose types i.e. customer, user, ivr, acd,and agent. Can you please guide how I can validate the purpose type to fetch the caller’s number?
API Response for reference:
`[
{
"id": "8f6f9738-450c-4180-94d1-510b63da3fd8",
"name": "Anonymous",
"address": "sip:Anonymous@10.87.220.148",
"startTime": "2023-12-27T05:23:00.633Z",
"connectedTime": "2023-12-27T05:23:00.835Z",
"endTime": "2023-12-27T05:24:24.213Z",
"purpose": "customer",
"state": "terminated",
"direction": "inbound",
"disconnectType": "endpoint",
"held": false,
"wrapupRequired": false,
"mediaRoles": [
"full"
],
"queue": {
"id": "b8baae23-e893-44e3-991f-8dbbda91991a",
"selfUri": "/api/v2/routing/queues/b8baae23-e893-44e3-991f-8dbbda91991a"
},
"attributes": {},
"provider": "Edge",
"externalContact": {
"id": "43df51b4-cb0b-474c-b75a-c8e40fa59e2b",
"selfUri": "/api/v2/externalcontacts/contacts/43df51b4-cb0b-474c-b75a-c8e40fa59e2b"
},
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "sip:Anonymous@10.87.220.148",
"dnis": "tel:+16506714290",
"securePause": false
},
{
"id": "61289e41-1fe3-4d72-97b9-93c53edcaf33",
"name": "Blitzz Inbound Call Flow",
"address": "sip:b3aa01b8-dd48-4d55-9fd6-ab47352004d7@127.0.0.1;language=en-US;user=ivr",
"startTime": "2023-12-27T05:23:00.653Z",
"connectedTime": "2023-12-27T05:23:00.669Z",
"endTime": "2023-12-27T05:23:11.995Z",
"purpose": "ivr",
"state": "terminated",
"direction": "inbound",
"disconnectType": "transfer",
"held": false,
"wrapupRequired": false,
"mediaRoles": [],
"attributes": {},
"provider": "Edge",
"peer": "7fcb837c-56a3-4629-af5b-84d696e7dee7",
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "sip:Anonymous@10.87.220.148",
"dnis": "sip:b3aa01b8-dd48-4d55-9fd6-ab47352004d7@127.0.0.1;language=en-US;user=ivr",
"securePause": false
},
{
"id": "9a5737fb-7b7a-40ad-8b04-caba4495992d",
"name": "Blitzz Inbound Queue",
"address": "sip:b8baae23-e893-44e3-991f-8dbbda91991a@127.0.0.1;language=en-US;user=acd",
"startTime": "2023-12-27T05:23:12Z",
"connectedTime": "2023-12-27T05:23:12.066Z",
"endTime": "2023-12-27T05:23:32.347Z",
"purpose": "acd",
"state": "terminated",
"direction": "inbound",
"disconnectType": "transfer",
"held": false,
"wrapupRequired": false,
"mediaRoles": [],
"queue": {
"id": "b8baae23-e893-44e3-991f-8dbbda91991a",
"selfUri": "/api/v2/routing/queues/b8baae23-e893-44e3-991f-8dbbda91991a"
},
"attributes": {},
"provider": "Edge",
"peer": "7fcb837c-56a3-4629-af5b-84d696e7dee7",
"conversationRoutingData": {
"queue": {
"id": "b8baae23-e893-44e3-991f-8dbbda91991a",
"selfUri": "/api/v2/routing/queues/b8baae23-e893-44e3-991f-8dbbda91991a"
},
"priority": 0,
"skills": [],
"scoredAgents": []
},
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "sip:Anonymous@10.87.220.148",
"dnis": "sip:b8baae23-e893-44e3-991f-8dbbda91991a@127.0.0.1;language=en-US;user=acd",
"securePause": false
},
{
"id": "cb886b0d-429d-48f3-9ac8-3dad4fb2b187",
"address": "sip:636de2b5706d8e1b44542cc2+blitzz.orgspan.com;tgrp=ae38e662-26ee-466c-a351-bb28479a6a25;trunk-context=blitzz@localhost",
"startTime": "2023-12-27T05:23:12.388Z",
"endTime": "2023-12-27T05:23:20.689Z",
"purpose": "agent",
"state": "terminated",
"direction": "inbound",
"disconnectType": "client",
"held": false,
"wrapupRequired": false,
"wrapupPrompt": "optional",
"mediaRoles": [
"full"
],
"user": {
"id": "7d1d5f0c-c890-47a2-abd4-5043eaffe41e",
"selfUri": "/api/v2/users/7d1d5f0c-c890-47a2-abd4-5043eaffe41e"
},
"queue": {
"id": "b8baae23-e893-44e3-991f-8dbbda91991a",
"selfUri": "/api/v2/routing/queues/b8baae23-e893-44e3-991f-8dbbda91991a"
},
"attributes": {},
"alertingTimeoutMs": 8000,
"provider": "Edge",
"peer": "7fcb837c-56a3-4629-af5b-84d696e7dee7",
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "sip:Anonymous@10.87.220.148",
"dnis": "sip:636de2b5706d8e1b44542cc2+blitzz.orgspan.com;tgrp=ae38e662-26ee-466c-a351-bb28479a6a25;trunk-context=blitzz@localhost",
"securePause": false
},
{
"id": "b8f14861-bb56-40c2-b6e4-f6e0eaeeae82",
"address": "sip:636de2b5706d8e1b44542cc2+blitzz.orgspan.com;tgrp=ae38e662-26ee-466c-a351-bb28479a6a25;trunk-context=blitzz@localhost",
"startTime": "2023-12-27T05:23:28.036Z",
"connectedTime": "2023-12-27T05:23:32.347Z",
"endTime": "2023-12-27T05:24:24.216Z",
"purpose": "agent",
"state": "terminated",
"direction": "inbound",
"disconnectType": "peer",
"held": false,
"wrapupRequired": true,
"wrapupPrompt": "optional",
"mediaRoles": [
"full"
],
"user": {
"id": "7d1d5f0c-c890-47a2-abd4-5043eaffe41e",
"selfUri": "/api/v2/users/7d1d5f0c-c890-47a2-abd4-5043eaffe41e"
},
"queue": {
"id": "b8baae23-e893-44e3-991f-8dbbda91991a",
"selfUri": "/api/v2/routing/queues/b8baae23-e893-44e3-991f-8dbbda91991a"
},
"attributes": {},
"alertingTimeoutMs": 8000,
"provider": "Edge",
"peer": "7fcb837c-56a3-4629-af5b-84d696e7dee7",
"startAcwTime": "2023-12-27T05:24:24.216Z",
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "sip:Anonymous@10.87.220.148",
"dnis": "sip:636de2b5706d8e1b44542cc2+blitzz.orgspan.com;tgrp=ae38e662-26ee-466c-a351-bb28479a6a25;trunk-context=blitzz@localhost",
"securePause": false
}
]