Hello, hope you are having a good day.
I'm developing an interaction widget (JS front/Python back) which authenticates the agent using Genesys Cloud Oauth and then calls users/me to get their username for future use. We are using a client application/interaction widget for this because we also need to capture the agent's IP address to send some data through TCP.
In its current state, the widget would be redirecting to the auth flow, generating access token and calling users/me every time the agent answers a new interaction throughout their working day. Given the size and traffic of the organization, I'm worried that this will cause problems with limits like "access tokens per minute" or some rate limit.
Can I expect a problem? What advice do you have about handling the authentication of the user? Maybe some way to use PureCloud's cookies to identify the user currently logged in?
Thanks for the help.