Will "ContactSearch" event work for new interaction Email and SMS

Genesys Cloud Integrations Embeddable Framework
1

Hi Team,

Above event is working for New Interaction "phonecall" type only. This event is not triggering when we search email id for Email type and phone number for SMS type.

Is this the limitation of "ContactSearch" event or is there any other event where we can utilize?

Email
Email439×523 13.6 KB

image
image442×523 16.8 KB

2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.