Work automation and Task Routing

1

Hello,

I read about the feature Work automation and Task Routing (Genesys Cloud).

However, apart from the announcements that this feature should be available, I did not find any further helpful information. Does anyone have any information on when this feature will be available? I didn't have the option to enable this feature from the admin menu. What license is required, I assume 3? Is there any further documentation on the functionality and maybe a roadmap?
It would be great if someone could help me with this.

greeting

joerg

2

Hi Joerg,

I have passed this forum post onto the product manager for the feature. He should be responding shortly.

Thanks,
John Carnell
Director, Developer Engagement

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