Hi there,
I just started working on HRIS -WFM integration. I am able to get all agent id from HRsystem though their(workday) api via data action. however, is there any way to find out who logged in to genesys WFM and who has raised the time off request? my ultimate goal is to get the agent id based on user logged in to genesys wfm and who are all raised the time off request. can anyone provide your insights on this. your response would be appreciated.
Regards
Tom
Are you leaning on what is described here?
Since admins can create time off requests for agents, you should stick with the agent id specified on the time off requests themselves versus trying to ascertain by who created the time off request.
When inserting or updating time-off requests, WFM HRIS time-off integration does not send the information about logged in person or about the person who is making time-off request top the workflow. The workflow only gets HRIS agent id.
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