How to get wrapup History of a conversation.
Any endpoint to get this information?
The conversation detail endpoints have everything about a conversation, including the wrap up.
There are almost no APIs to get just specific chunks of a conversation, there are no wrap up only APIs.
The available APIs and what they provide is not a secret. They're documented here and what's there is everything publicly available.
Wrap up is just a segment, so every participant that had any wrapup in the conversation will have wrap up segments with a start, end, and wrap up code.
Hi @Eos_Rios the conversation details is showing the latest wrapup and i am unable to see wrapup History.
What are you referring to as wrap up history?
Hello,
If you mean updating the wrapup several times for the same conversation (and participant) and having an history of these updates, such capability does not exist.
Regards,
I was referring to updating the wrapup several times for the same conversation (and participant) and having an history of these updates
Hello,
There is not such capability.
Regards,
Okay understood but why I was asking this is because of Wrapup Performance views data discrepancies for Handle - #9 by Dileepkaranki
Okay but that capability of getting history of wraupup updates for a single conversation does not exist.
You can request a new feature at https://genesyscloud.ideas.aha.io/ and describe your use case so people can vote for it.
Regards,
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