You can only transfer conversations that are in the connected state

Platform API
1

Hi,

If a conversation is in a user queue and when you try to transfer it (as not being that user) you will get an error : "You can only transfer conversations that are in the connected state".

Scenario is like : agent receives an email and transfers it to another user (not queue). that user is not logged in, and it gets into a alerting state.

When you than try to transfer again (as a system user with all permissions, you will get that error.

How can you transfer (or steal / take back) that conversation?

I tried :
postConversationParticipantReplace
patchConversationParticipant

and both throw that error.

Please advice.

Thanks Frank

2

No one with any good ideas?

3

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