Knowledge plugin

The Knowledge plugin displays and hides the predefined Knowledge screen within Messenger's Home screen.

Knowledge plugin events

Knowledge.ready

Published when the Knowledge plugin finished initialization.

Example

Genesys("subscribe", "Knowledge.ready");

Knowledge.error

Published when the Knowledge Search results fails to appear, it publishes an error event along with the data.

Example

Genesys("subscribe", "Knowledge.error",  
  (data)=>
  {           
      console.log(data); // type: "error", errorCode: "constraint.validation", errorMessage: "not allowed to be empty"
  }
);

Knowledge plugin

Knowledge plugin events

Knowledge.ready

Knowledge.error

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