500 errors when calling botflow reporting turn endpoint for some sessions

Analytics and Reporting
1

Hi,

We have a data extraction pipeline that calls the getAnalyticsBotflowReportingturns endpoint

e.g.
GET /api/v2/analytics/botflows/FLOW_ID/reportingturns?sessionId=SESSION_ID

This is failing for some parameter values. This can be recreated with the Gensys API explorer. The error message doesn't tell us very much

{
  "message": "Internal Server Error",
  "code": "internal.server.error",
  "status": 500,
  "messageParams": {},
  "contextId": "83ed1578-b4e9-46f6-92d8-e72d5734a2ba",
  "details": [],
  "errors": []
}

It isn't clear what differentiates the parameter values that work from those that don't, but these are all legitimate values that are coming from other API queries.

Would you be able to tell me what the problem might be please? I can DM example values on request

Many thanks,
James

2

Hello,

If you are using legitimate botFlowId and sessionId values, I would suggest to open a case with Genesys Cloud Care to investigate as customer-specific data cannot be investigated via the forum.

Regards,

3

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