Description
In order to maintain platform security, users who do not have the General: Content Management User’permission will not be allowed to perform CRUD operations in the Content Management APIs.
Change Category
API
Change Context
Only a user with General: Content Management User permission can perform the following in their personal workspace:
- Search for files
- View files
- Manage file properties
- Move files to different workspaces
- Upload files
- Download files
- Share files
More info: [Documents roles and permissions - Genesys Cloud Resource Center]
Change Impact
This change only impacts customers who have explicitly unassigned the General: Content Management User permission from the default employee role AND who utilize a 3rd party API client to access the Genesys Cloud public APIs.
All potentially impacted customers have been contacted, but please ensure that your users have the necessary General: Content Management User permission (content_management_user) assigned to at least one user role.
Date of Change
Immediate.
Impacted APIs
POST /api/v2/contentmanagement/documents
GET /api/v2/contentmanagement/documents
DELETE /api/v2/contentmanagement/documents/{documentId}
GET /api/v2/contentmanagement/documents/{documentId}
POST /api/v2/contentmanagement/documents/{documentId}
GET /api/v2/contentmanagement/documents/{documentId}/content
POST /api/v2/contentmanagement/documents/{documentId}/content
References
[PENTEST-336]
[CM-5694]