Description
Additional validation will be enforced on the flows submitted during creation or update of queues.
Related Public API endpoints:
-
POST /api/v2/routing/queues -
PUT /api/v2/routing/queues/{queueId}
Related fields:
-
queueFlow -
emailInQueueFlow -
messageInQueueFlow -
mediaSettings.callback.liveVoiceFlow -
mediaSettings.callback.answeringMachineFlow
When submitted, the flows will be checked for being present (created), being published and having a matching type.
Change Category
API
Change Context
This update is long overdue, without the change the flows are unchecked when submitted using Public API and customers may face unexpected results due to misconfiguration.
The same validation criteria are already enforced in the UI.
Change Impact
Submitting an invalid flow during an update or creation will result in a failure.
If the queue is already configured with the flow that is invalid and the same value is submitted, the update will also fail.
Date of Change
30 Jun 2025
Impacted APIs
POST /api/v2/routing/queues
PUT /api/v2/routing/queues/{queueId}
References
[AS-1909]