Agent Name Return

Analytics and Reporting
1

I'm trying to get the name of the agent that took a call. PostAnalyticsConversationsDetailsQuery is not returning the Agent's name so I'm trying to use GetConversation. GetConversation does return the Agent's name under the participants information in the Name property, but sometimes it's blank. Can anyone please explain why it would be blank sometimes?

I'm filtering out the Purpose by agent.

2

Agent lookup probably fails because of a service or networking problem. Such a failure doesn't stop the conversation service from processing events for conversations. I'd expect the agent ID to be set and visible. Are you able to look up the name yourself using that?

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.