Agent Scheduled Call Back view

Analytics and Reporting
1

Hi,

Have a question re Scheduled Callbacks - particularly an agent viewing their own callbacks that they have scheduled.

In the beyond video relating to Genesys Cloud for Agents - Analytics, it references a Scheduled callbacks view for the Agent (Loading)

But i can only see a supervisor permission UI > Supervisor Scheduled Callbacks > View.

Is there an agent only view available where they can only see their own callbacks that they have scheduled rather than all other agents?

cheers

2

Hi Lonmark,

The question you are asking is more about Genesys Cloud functionality. This forum is specifically geared toward answering questions about Genesys Cloud's API's, Development Tools, and SDKs. You might want to cross-post over to the Genesys Cloud Knowledge Network. You are more likely to get an answer their particularly because our professional services and solutions consultants help monitor that knowledge forum.

Thanks,
John Carnell
Director, Developer Engagement

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