Analytics API Cleanup

Announcements
1

Category: API
Summary: Unsupported metrics and dimensions will be removed from analytics endpoints.
Context: Some analytics endpoints list metrics and dimensions that are not actually supported. These metrics and dimensions are currently included in the generated documentation for the endpoints and the SDK but using them in a query always results in a 400 error. We will remove these metrics and dimensions.
Impact: There is no change in behavior but this is a breaking change for SDKs.
Date of Change: On or after 01/02/2021
Impacted APIs:

  • /api/v2/analytics/conversations/aggregates/query: Unsupported metrics oWaiting and oInteracting will be removed
  • /api/v2/analytics/flows/aggregates/query: Unsupported metric oFlow will be removed
  • /api/v2/analytics/evaluations/aggregates/query: Unsupported dimension rescind will be removed
  • /api/v2/analytics/users/aggregates/query: Unsupported dimensions organizationPresenceId, systemPresence, and routingStatus will be removed
  • /api/v2/analytics/conversations/details/query: The following unsupported dimensions will be removed: agentRank, audioMuted, callbackUserName, cobrowseRole, cobrowseRoomId, dispositionAnalyzer, dispositionName, flowOutcomeEndTimestamp, flowOutcomeStartTimestamp, journeySegmentScope, mediaBridgeId, proposedAgentId, requestedRoutingUserId, roomId, screenShareAddressSelf, screenShareRoomId, selectedAgentId, selectedAgentRank, sharingScreen, skipEnabled, timeoutSeconds, videoAddressSelf, videoMuted, videoRoomId, and wrapUpTag
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