Analytics API: high count of nError: how to identify them?

[Jorge_Cesin]

Hello Genesys,

I just ran a conversation aggregate query using this selection:

{
 "interval": "2023-05-15T07:00:00.000Z/2023-05-19T07:00:00.000Z",
 "groupBy": [
  "queueId"
 ],
 "views": [],
 "metrics": [
  "nError"
 ]
}

I see a lot of errors per queueid, how to identify them? In some cases, one queueid has 100 nError counts. That's a lot. How do I do an api call to list a description of these errors or something that help identify them?

Thanks

[tim.smith]

You'll need to do a detail query to see individual conversations. You're looking for segments with a value for errorCode or a disconnectType of error.