Category: API
Summary: Analytics User Detail Endpoint API query interval change
On December 16, 2020, Genesys will change the Analytics User Detail Endpoint API (/api/v2/analytics/users/details/query) to allow querying for interval start dates up to 558 days in the past (including today). For more information, see Analytics User Detail Endpoint API query interval change.
Analytics Conversation Detail Endpoint API query interval change
On December 16, 2020, Genesys will change the Analytics Conversation Detail Endpoint API (/api/v2/analytics/conversations/details/query) to allow querying for interval start dates up to 558 days in the past (including today). For more information, see Analytics Conversation Detail Endpoint API query interval change.
Context: The motivation for the change is to address stability concerns with our data tier.
Impact: Customers will be unable to query data past 558 days. They need to migrate to the async endpoints.
Date of Change: Dec 16th, 2020.
Impacted API's:
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Analytics User Detail Endpoint API (/api/v2/analytics/users/details/query)
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Analytics Conversation Detail Endpoint API (/api/v2/analytics/conversations/details/query)
References: BAD-416, BAD-412
PSA: This has been updated to support 558 days instead of 35 days.
PSA: This has been updated to go into effect on Dec 16th instead of Dec 9th.