API and UI stats not matching

Analytics and Reporting
1

Good day Super people,

Got a discrepancy with some data.
From API export we get:

DateTime ObjectName QueueName MediaType tHandle_count tTalkComplete_sum tHeldComplete_sum tAcw_sum
2023/04/10 00:00 Technical - E16 / E32- Technical Troubleshooting TanDStvVoice voice 555 103864 528 4167

When we convert the seconds to minutes it does not add up to the totals on the UI:

image
image1021×98 8.88 KB

From the exported data the AHT calculated is 10 sec off at: 3:26 compared to UI 3:16

2

Nvm, i was converting seconds incorrectly and getting fractions of minutes. Woops

3

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