Hi
i am using this below api and payload
api/v2/analytics/conversations/aggregates/query
and payload
{
"interval": "2024-08-24T04:00:00.000Z/2024-08-25T04:00:00.000Z",
"granularity": "P1D",
"groupBy": [
"queueId"
],
"metrics": [
"tAnswered",
"tAbandon",
"tHandle",
"tWait",
"nOffered",
"tAcw","tTalk",
"tFlowOut",
"nOverSla",
"tShortAbandon",
"oServiceLevel",
"oServiceTarget","tHeld","nTransferred","nConnected","nOutbound"
],
"filter": {
"type": "or",
"predicates": [
{
"dimension": "mediaType",
"value": "voice"
}
]
}
}
ASA SLA is the percentage of incoming calls to the Service Desk that are answered within 180 seconds.
"Could you please provide a solution for calculating ASA SLA and determining the number of calls answered within 180 seconds?"
Thanks.