Call.PositionInQueue not updating

Genesys Cloud Applications Architect
1

Hi, I want to use the Integer number for position in queue to create a custom TTS message. Using the supplied action in architect that uses system prompts, feels weird when paired with a TTS voice (google wavenet) for promotional messages.

I've tried what James B. concluded here:
Position in queue

But unless I also have the "Play position in queue" action that Integer does not update.

Is there someway to force an update for the Call.positionInQueue without using the standard action?

2
  1. Remember the it will never report an increase (Add a Position In Queue action to a task - Genesys Cloud Resource Center). If you want the true value, use a data action to look it up.
  2. The Call.PositionInQueue variable will update on its own. Its value is cached for a some amount of time which is why you may not notice.
3

Thanks for your reply, MelissaBailey

  1. I know and I do not want it to Increase, so I essantially want the exact same functionality as the "Position in queue" action, however with custom text and read by the TTS voice.

  2. What are the update interval then? I sat for 10 minutes and also had a data action to look up the actual value and even though the actual value decreased the Call.PositionInQueue never decreased?

4

Less than 10 minutes. What do you have in your flow? Is it looping around or do you have really long actions in it?

5

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