CallBacks: looking for parameters

Analytics and Reporting
1

Hi team,

I need your help.
From the callback api, what are the parameters that resemble or return the following values:

  • Total callback records
  • Dialing of calls made
  • Calls answered by the bot
  • Calls answered by the agent
  • List of contacts that are useful and those that are not useful.
  • Average time it takes to contact an agent

Thanks for your help.
Best Regards.

2

You should be able to derive that information from analytics conversations: https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

3

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