CDR report of all users

Hi,

I need a help in report section. I'm trying to download all the users interaction data using /api/v2/analytics/reporting/exports api. But i couldn't find any way to get those report without adding the filter. Can someone help me to get the all users report without adding userId and queueId filter?

Thanks,

Despite it's name, that API is not for bulk exporting data.

Even if you could make it run for everyone, which you cannot, you would have no way to download the report it creates because they don't allow report downloads via the API, it only allows you to send them to a User Inbox on platform, which isn't an export by really any definition.

You probably want the Conversation Aggregate APIs but this Overview summarizes your options best.

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Hi @Eos_Rios ,

All I need a user report with complete users. I don't want to add any filter in that. Is it possible?

Thanks,

Not from anything in the "Report" category.

Ok. Do we have any filter for region? I need the report based on region or country?

Everything you can do in the reports is visible in the individual reports' UI.
There are no hidden switches or secret options to make them do more. They're basically examples you're meant to expound upon yourself for any thing more complex.

Anything that requires any real filtering or manipulation has to be done in via the Analytics API and some things require outright coding to make possible and multiple API calls.

My company separates regions into different divisions and can run the Analytics API on a division so if we wanted to see EMEA compared to LATAM for example, but if you're not organized that way you'd have to figure out what data you do have and can get to that would would enable the reporting you want.

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