Description
The syntax for sending inbound messages with attachments has changed.
Previously, the structure was
"message": {
"type": "Text",
"text": "my text message"
},
"attachmentIds": [
"00000000-0000-0000-0000-000000000000",
"11111111-1111-1111-1111-11111111111111"
],
and the new syntax is now
"message": {
"type": "Text",
"text": "my text message"
},
"content": [
{
"contentType": "Attachment",
"attachment": {
"id": "00000000-0000-0000-0000-000000000000"
}
},
{
"contentType": "Attachment",
"attachment": {
"id": "11111111-1111-1111-1111-11111111111111"
}
}
],
Official documentation is here https://developer.genesys.cloud/api/digital/webmessaging/websocketapi
Change Category
API
Change Context
Using the NormalizedMessage syntax to keep the API consistent.
Change Impact
The old syntax still works but will be eventually removed.
Date of Change
26/Jan/22
Impacted APIs
WebMessaging Guest API
References
SHYRKA-980