Conversation API Answer Incoming Call (WebRTC)

Platform API JavaScript SDK
1

I am attempting to answer an incoming call from a Queue. We make use of WebRTC and can successfully place calls, but answering incoming calls remains an issue.

When the user is alerting I call

conversationsApi.patchConversationsCallParticipant(callId, participantId, body)

Where callId and participantId is retrieved from the websocket and body is { state: 'connected' }

The API call returns successfully, but the call stays ringing.

2

Hi,

Could you please try the solution provided in this forum post.
If the provided solution doesn't work I'd suggest opening a case with Care.

3

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