Receive Incoming Call on WebRTC (softphone) in Angular App

[Furqan]

I am having the problem of receiving a call through API, i have gone through multiple forum topics e.g. Answering inbound calls via JS SDK with WebRTC Station , but no use.

After you can answer to a call

PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} 
Body {"state": "connected"}

The webrtc phone does not connect and caller keeps ringing and goes to voicemailreceive

Any idea to proceed?

Regards,
Furqan

[Jerome.Saint-Marc]

Hello,

I didn't understand if you are using the WebRTC Phone from Genesys Cloud Desktop or if you have created/integrated your own WebRTC phone into your Angular app.

If the question is about using the WebRTC Phone from Genesys Cloud Desktop and invoking a request to answer the call from a separate application (Angular or else), you can have a look at the following blog - Clarifying call control support to answer a call or to make a call using Platform API .
It covers different type of phones and setup - and describes constraints and limitations - you should find yours in it.

Regards,

[Furqan]

Thanks a lot @Jerome.Saint-Marc . going through the article helped me resolve the issue.
Just FYI, I integrated the WebRTC phone in my Angular app and was not receiving the call earlier, now its connecting successfully.