Description
Earlier this year, Genesys Cloud launched the capability to bring in external metrics into Genesys Cloud and make it part of Gamification scorecard to get a holistic view into employee performance. This was enabled via Genesys Cloud External Metrics API.
We are making enhancements to the External Metrics API for an improved developer experience by allowing data uploads without requiring any pre-aggregation at customer end.
Customers will now get an option to upload incremental/ cumulative values throughout the day as employees make progress on their performance metrics through their workday.
See Gamification APIs and Configure external metrics for performance scorecards - Genesys Cloud Resource Center for more information on how to configure and synchronize External Metrics Data into Genesys Cloud.
Change Category
Informational, API
Change Context
Essentially what is in production today is that customer needs to send the aggregated daily result. So the customer would be sending something like 135 total sales for October 26th, for example.
We will continue to support this feature, but now also the customer will have the possibility to send us cumulative updates instead. So throughout the day customer could send +3 sales, +22 sales, -2 return, etc and it will be aggregated within Genesys Cloud.
This new capability is brought with a new parameter called type. This parameter is optional with default being Total (I,e. same behavior as before). ((string, optional): The type of the metric data. The default value is Total. Valid Values: Total, Cumulative).
Change Impact
Existing behavior for existing apps is maintained, new behavior is optional
Date of Change
Nov 02, 2022
Impacted APIs
- POST /api/v2/employeeperformance/externalmetrics/data
References
WEM-623