Daily/Monthyl Total Interaction Count

[lukefmitchell]

Hi All,

Would like to understand the best way to get the total count of interactions for a day/month. For example if looking at voice then to include all inbound/outbound ACD and non-ACD interactions. Have been looking at conversation aggregate query but am unable to get a count that matches an interaction export from the UI for the same duration

Thanks Luke

[Eos_Rios]

Without knowing the parameters you're using in both comparitors we can't definitively say what is causing your difference, but to get what you've described you should be looking at tHandle (count) in the aggregate and you may need to flatten multi dimensional to not overstate the aggregates.

{
  "interval": "2022-07-28T00:00:00/2022-07-30T23:59:59",
  "granularity": "P1D",
  "timeZone": "UTC",
  "groupBy": [
    null
  ],
  "metrics": [
    "tHandle"
  ],
  "flattenMultivaluedDimensions": true
}

[lukefmitchell]

Thank you for your response

In the UI we are looking at Performance > Interactions for a single day with just the media type filter to voice. When we export the interactions and check the count there are 4570 for this day.

We would like a way from the API to get this count if possible?

Running the conversation aggregate API we get the below for handle:

              "metric": "tHandle",
              "stats": {
                "max": 36762691,
                "min": 982,
                "count": 3526,
                "sum": 1814170131

So the count is below the count we have from the interactions export. We have been using nConnected but this value does not match either, in this example we are 1 out:

              "metric": "nConnected",
              "stats": {
                "count": 4571