Category: Announcements, Genesys Cloud Integrations
Summary: On or shortly after April 24th, 2020 Genesys will remove the ability for Data Actions to connect to REST endpoints via the TLSv1.1 protocol. After the removal Data Actions will continue to be able to connect to TLSv1.2 and TLSv1.3 endpoints.
Context: TLSv1.1 will be end of life in early 2020. TLSv1.1 is an out-of-date protocol that does not support modern cryptographic algorithms, and contains security vulnerabilities that may be exploited by attackers. The Internet Engineering Task Force is also planning to officially deprecate the protocol. In addition, the vast majority of encrypted Internet traffic is now over TLSv1.2, which was introduced a decade ago, well before 2010.
Impacted APIs:
APIs used to execute or test actions will be impacted:
POST /api/v2/integrations/actions/{actionId}/execute
POST /api/v2/integrations/actions/{actionId}/test
POST /api/v2/integrations/actions/{actionId}/draft/test
Date of change: On or shortly after April 24th, 2020.
FAQs:
Am I affected?
We will contact the small number of customers who we know will be impacted by this change.
You can check if a specific endpoint will be impacted by this change by entering it into an SSL checking website. Examples of such third-party sites are:
https://www.ssllabs.com/ssltest/
https://www.immuniweb.com/ssl/
The endpoint must support at least one of TLSv1.2 or TLSv1.3 for Data Actions to continue to work after the removal date.
How can I prepare for this deprecation?
The server configuration for endpoints that only support TLSv1.1 or older protocols will need to be updated to support newer TLS protocols or replaced with different endpoints that support newer TLS protocols.