Category: Announcements, PureCloud Integrations
Summary: On or shortly after April 1, 2020 Genesys will remove the ability for Data Actions to connect to REST endpoints via the TLSv1 protocol. After the removal Data Actions will continue to be able to connect to TLSv1.1, TLSv1.2, and TLSv1.3 endpoints.
Context: TLSv1 is considered an insecure protocol. PureCloud no longer supports inbound connections with TLSv1. TLSv1 is not a PCI compliant protocol.
Impacted APIs:
APIs used to execute or test actions will be impacted:
POST /api/v2/integrations/actions/{actionId}/execute
POST /api/v2/integrations/actions/{actionId}/test
POST /api/v2/integrations/actions/{actionId}/draft/test
Date of change: On or shortly after April 1st, 2020
FAQs:
Am I affected?
We will contact the small number of customers who we know will be impacted by this change.
You can check if a specific endpoint will be impacted by this change by entering it into an SSL checking website. Examples of such third-party sites are:
https://www.ssllabs.com/ssltest/
https://www.immuniweb.com/ssl/
The endpoint must support at least one of TLSv1.1, TLSv1.2, or TLSv1.3 for Data Actions to continue to work after the removal date.
How can I prepare for this deprecation?
The server configuration for endpoints that only support TLSv1 or older protocols will need to be updated to support newer TLS protocols or replaced with different endpoints that support newer TLS protocols.