Description
We have deprecated the fields textBody
and messagingTemplate
from the response of api/v2/conversations/messages/agentless
.
To get the values of those fields, please use instead:
For textBody
, you can find the same information in message.normalizedMessage.text
For messagingTemplate
, you can find the same information in message.normalizedMessage.content[index].template
Change Category
API
Change Context
Using normalizedMessage
for getting the sent message information is the preferred way to fetch this information.
Change Impact
Customers should use the new fields, but we will not remove the deprecated fields until we can demonstrate that no customers are utilizing them.
Date of Change
Immediate
Impacted APIs
api/v2/conversations/messages/agentless
References
[MSG-6418]