Enforcing Permission when Updating Presence to ON_QUEUE

Announcements
1

Category: API

Summary: We will begin enforcing permissions for users updating to the ON_QUEUE presence on the following endpoints:

PATCH /api/v2/users/{userId}/presences/purecloud
PATCH /api/v2/users/{userId}/presences/{sourceId}
PUT /api/v2/users/presences/bulk

Users updated to the ON_QUEUE presence will require the routing:agent:onqueue permission going forward.

Context: Users should not be allowed ON_QUEUE without the routing:agent:onqueue permission.

Impact: Users going ON_QUEUE will require the routing:agent:onqueue permission. This should have no impact for the vast majority of users.

Date of Change: September 16th 2021

Impacted APIs:

  • PATCH /api/v2/users/{userId}/presences/purecloud
  • PATCH /api/v2/users/{userId}/presences/{sourceId}
  • PUT /api/v2/users/presences/bulk

References: UAR-865

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